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FAQ

General FAQs

Product FAQ

Website FAQ

Your Account FAQ

 

General FAQs

How do I use promotional coupon code?

To use a coupon code, browse through and add items you wish to purchase to your cart as usual, and enter coupon code in the view cart area. It will automatically recalculate your order total.

 

Product FAQ

Can Antimall help me select the right product for my needs?

We have a buyer’s guide giving you a good overview of things to consider when selecting a product.  This information should answer most of your questions, but if you need more help please contact us by email, live chat or telephone to discuss your needs.

Can Antimall help me select the correct size?

We have a footwear size guide and clothing size guide. As sizing and shape varies between brands, please use these guides as a general guide. If you are between sizes please go up or down a size depending of your preferred fit. Or if you need assistance please contact us by email, live chat or telephone.

How should I care for my new product?

To maximise the life of your new product, we encourage you read the item's label and follow the care instructions as supplied by the manufacturer.

Warranty & Return

All products sold by Antimall are 100% authentic and carry the manufacturer’s warranty for any fault in materials or workmanship. However please note that normal wear and tear is not covered by any warranty.
 
If you have a problem that you think is a fault in a product purchased from Antimall, please contact us by email, live chat or telephone.

 

 

Website FAQ

How do I find an item?

You can browse for an item by selecting a category, and refining your view by: brand, size, colour, type. You can also sort by new arrivals, staff pick, most popular, lowest price, highest price.

OR search for an item in the top right of any page, just enter all or part of the product name in the search field and click on the search icon.

How do I shop by brand?

To view all products available in a particular brand just simply select your brand from the homepage or from the “shop by brand” in the top right navigation.

How can I pay for my purchase?

Payment can be made by Visa or MasterCard or Pay Pal.  

What hours is customer service available?

Antimall’s customer service staff are available by phone or live chat Monday to Friday, 9.00 am to 5.00 pm (* excluding public holidays) Sydney time or will respond to your email within one working day.

How to contact Antimall?

Sending an enquiry through our contact us form or contact us by:

Online:            enquire online via contact us form
Email:             team@antimall.com.au and we will respond within one working day.
Live Chat       (Monday to Friday 9.00 am to 5 pm Sydney Time * excluding public holidays)
Telephone     1300 297 022 (Monday to Friday 9.00 am to 5 pm Sydney Time * excluding public holidays)

What is Antimall's Privacy Policy?

We undertake to take all due care with any information including Comments which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner. Our compliance with privacy legislation is set out in our separate Privacy Policy.

 

 

Your Account FAQ

How do I change my account information?

Login to your account area, update your account information and click “update” button. Please note: changes to the account information does not change your information for previous orders. If you would like to update details on a previous order, please contact us directly.

What if I forgot my password?

Go to login/join page and under “Forgot password” enter the email address you used for your account and an email will be sent to you with a new password. You can then either continue using this new password, or login to change your password.

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